Refund policy

We do not accept returns or exchanges; however, if you have placed your order and would like to alter or cancel it, you have 24 hours before your order has shipped to reach out and submit a request.

To start a 24-hour cancelation/alteration request, you can contact us at jayuun.co@gmail.com. Please note that the request will be declined if the order has been shipped.

You can always contact us for any questions at jayuun.co@gmail.com. 

EU Right of Withdrawal
In accordance to EU Directive 2023/2673, there is a withdrawal form is made available to EU customers. Please note that this is only available for items purchasable in the EU and at this current moment, only pertains to "The Blind Box Stop". 

If you have any issues regarding your order and A) do not reside in the EU and B) have not purchased "The Blind Box Stop", please reach out via email and do not fill out this form. Thank you for your understanding.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you have not received your order within a week of your estimated delivery date, please feel free to reach out as well.

No-Return/Refund Policy
Once items have been shipped and you receive a confirmation email, sales are final and may not be returned or refunded.